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privacy policy

We are committed to protecting the privacy of our customers (You, Yours). This Privacy Policy (Policy) helps you to understand what personal information we may collect about you, how we collect it, what we use it for, and what rights and choices you have regarding your "personal data".


Our website ( like many other websites, social media networks, apps, search engines, all uses cookies. Cookies are small pieces of data (text) sent to your browser by a website you visit. They help that website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you. 


Some cookies are used to collects some information about you that we receive from your web browser or mobile device and collect certain computer information by the interaction of your mobile phone or web browser with our website. This information is typically non-personal, usually statistical, information. We do not store this information.


There are some cookies that are used for personalised advertising purposes by third-party service providers, we collaborate with, such as Google. These cookies are based on your preferences you consent or your own cookie settings of your browser or mobile device. Please see their privacy policy in regards of how Google uses information from sites or apps that uses their services. Please also see their cookies policy for more information about Google's cookies. All information we receive by our cookies enable us to improve your user experience when you when you interact with our website or to run a successful advert or marketing campaign.

General data Protection Regulation (GDPR)


Excluesive Games (we) may use your personals data for contacting you in certain cases or sharing with our third-party partners for adverts or marketing purposes. This policy does not apply to the practices of our third-party partners therefore we placed a link throughout this policy for the most frequently used third-parties that are used for their services and/ or linked to our website in case you are interested in what their privacy or cookie policies are.

The GDPR requires that we provide certain information to you in our policy, including:

  • the personal information that is collected;

  • the third parties with whom we share personal information;

  • the length of time we keep personal information;

  • our customers’ rights regarding our use of their personal information; 

  • how our customers can contact us with privacy-related requests.

1. Personal information collected:

  • To fulfil your order on our website link, you must provide with the following personal information:

    • your full name

    • email address

    • phone number

    • and payment information.  

  • Marketing and communication data - may include your preferences in receiving any marketing communications from us.

  • If you choose to communicate with us (for example, through our website, email, telephone, text message or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.

2. How do we use your personal information:

We use, and share your information, including:

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  • we may use the information you provide in order to customize our website as needed. This may include using your name or other identifying username as a testimonial, and knowing the demographics we need to target to run our social media and/ or Ad campaigns.

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim (such as retaining information about your purchases)


3. Information Sharing and Disclosure:

Information about our customers is very important to us. We do not sell, rent or otherwise provide your personal information to agencies or most third-parties. We may provide your personal information for very limited reasons and in limited circumstances, as follows:

  • Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

  • Advertising, marketing or analytical purposes to create a personal experience for you


4. Data Retention:

We may retain some personal information only for as long as necessary to provide you with our services and as described in this policy. However, if you opt-in to our e-mail list, you will be on our e-mail list until you unsubscribe if you so wish or we may decide to update our list.


5. Your Rights:

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information from our listing.

  • Complain. If you wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.

You may request that we provide you with any personal information we hold about you which we require in writing.


We may update this policy from time to time by publishing an updated version. We may notify you of any major changes to this policy by email or communicated on our website. You should check this page occasionally to ensure you are happy with any changes we may made to this policy.


Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partner and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links

In order to improve your user experience we use third-party products or services are linked to our website that may collect personal information about you when you interact with our website and are used for marketing and analytical purposes such as personalised or non-personalised ad services. We also use third-party service providers to be able to take a secure payment via our online booking system. 

For advertising purposes we use Google ad services or products. Please visit Google's Privacy & Terms site how they use your personal data when you consent. We may also provide them relevant information for a successful campaign or to be used to provide a positive experience for users. Please see Google's advertiser policies for personalised ads to learn more.

We use a financial service provider to collect all payments and relevant information for a secure payment for our live game experience. Please see Stripe's Privacy Policy.

We use a dedicated booking system provider who collects all your personal information. Please see Resova's Privacy Policy.

When you interact with our website some information may be collected. Please see Wix's Privacy Policy

Contact us

If you have any questions or concerns, please contact us by writing at or call us on 0788427700.

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